About the team
The Paid Support Experience team helps businesses using the company succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within the company, building a greenfield product – offering both automated, AI-driven support and improved access to technical experts across the company. In addition to building directly for the company's merchants, we are responsible for building robust internal tooling that empowers the company employees in support roles to deliver the best possible experience for our customers.
What you’ll do
As an early hire on the Paid Support Experience team, your role more closely resembles that of a founding engineer at a startup within the company. As a Staff Engineer, you will have widespread impact by setting the technical strategy of the team, mentoring and growing senior engineers, and building a culture of technical excellence. As a technical leader within the team, you will both drive fast-paced, sustained product delivery while also upholding high standards for building reliable systems.
Responsibilities
Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability
Write and review code regularly, setting the pace and elevating standards for the team
Build high‑quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences
Collaborate with cross‑functional stakeholders—navigating various types of organizational complexity with the support of your own leadership team
Partner with Engineering Management, Product Manager and key leaders across the company to create and drive toward the longer term vision
Unblock the team to execute against both short‑term and long‑term roadmaps, making effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation
Improve engineering standards, tooling, and processes
Teach and mentor other engineers to become the next generation of leaders at the company
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
10+ years of professional backend or full‑stack development experience, including actively writing and reviewing code
Experience successfully setting and executing on long‑term technical strategy for a large product area
Ability to prioritize competing requirements and stakeholders to iteratively ship new product features
Proven track record of technical leadership, including meaningfully contributing to the growth of other engineers
Superb communication skills working with technical and non‑technical stakeholders
User empathy and a customer‑centric approach to problem solving and product development
Preferred qualifications
Experience with full‑stack development, particularly using the React framework and Ruby
Desire to learn and grow continuously as an engineer and ship impactful work
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