If you need support in completing the application or if you require a different format of this document, please get in touch withat with the subject line: "Application Support Request".Role:Back Office Support AgentJob Type:Fixed Term – 11 monthsLocation:Letterkenny: Office based for approx. 3 weeks training then Hybrid - 3 days in office.Join a global tech leader right here in Donegal.With over 850 employees and a state-of-the-art global delivery centre, we're proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Seeking customer focused professional with a can-do attitude ?The RoleWe are looking for resources to build a progressive, innovative, and expert team with diverse backgrounds and perspectives who will commit to consistently championing our customers' needs in an environment that fosters future ways of working and actively advocates for each other's wellbeing. The role of the Back Office Processor is to handle various types of enquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs. Core hours 9am – 5.30am with some flexibility to start earlier.Your responsibilities:Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics. This may include making risk-based decisions that support the delivery of good customer outcomes.Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands.Observe contractual and legal obligations by always adhering to TCS's corporate policies, procedures, and guidelines. This includes, but is not limited to, Data Protection, Information Security, Anti-Financial Crime, and other Compliance related Policies.Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service including customer outcome measures and any other customer or client centric measures.Manage own workload to ensure personal and team targets are met.Display flexibility for other issues/tasks as they arise.Use computerised system for tracking, information gathering, providing information, referrals, and routine troubleshooting.Meets or exceeds daily productivity standards in line with set quality standards and meets all service level timelines.Your ProfileA professional manner with excellent communication skills both verbal and written.Attention to detail and accuracy.Excellent interpersonal and customer service skills.An ability to prioritise own workload, work to strict deadlines and effectively manage time.Ability to work in a team and independently.Motivate and support co-workers to attain team and department goals. Provide support and assistance to other team members, as necessary.Discretion in handling confidential and sensitive information is essential.Use feedback to identify opportunities for continual performance improvement.Flexibility/adapting to change.Demonstrate initiative and drive for results.Good organizational skills and time management.Excellent computer skills.Desirable skills/knowledge/experience:Experience in a customer service environment specializing in the Life Assurance and Pension services – If you enjoy building relationships and communicating and interacting with people, you'll fit right in with the world-class customer service team around you.Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.Diversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us atif you would like to opt in.If you are an applicant who needs any adjustments to the application process or interview, please contact usat with the subject line: "Adjustment Request" or callTCS London Office / to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write toto report any fraudulent activity.Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.