Job Description
This role is open to both HSE and non-HSE applicants. The Patient Advocate Liaison Manager will coordinate the complaints management process across Our Lady of Lourdes Hospital, ensuring a quality service to patients and their families.
The successful candidate will be responsible for developing processes to measure safety and monitor patient experience, while also ensuring compliance with relevant regulations and standards.
Key Responsibilities:
* Coordinate complaints management process
* Develop processes to measure safety and monitor patient experience
* Ensure compliance with relevant regulations and standards
Requirements
To be successful in this role, you will need to have:
* Proven experience in patient advocacy and liaison work
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
Benefits
We offer a competitive salary and benefits package, including:
* Opportunities for professional development and growth
* A supportive and collaborative work environment
* Access to training and resources to enhance your skills