Job Details
Job Title: Customer Account Manager – ICS division
Location: Stillorgan, Ireland
Department: Customer service
Reports To: Customer Service Department Manager
About Elis
Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. In Ireland, we partner with hotels, restaurants, and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability, and sustainability.
Benefits
Competitive salary with performance-based incentives
Opportunities for professional growth and development
A supportive, collaborative, and client-focused work environment
Role Overview
The Customer Account Manager – ICS will manage and grow a portfolio of strategic clients, ensuring exceptional service, retention, and revenue growth. You will act as the main point of contact for individual customer accounts, understand their specific operational needs, and work closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty.
Key Responsibilities
Manage a portfolio of strategic hospitality clients, building strong, long-term relationships.
Act as the primary point of contact for client inquiries, issues, and service requirements.
Responsible for allocated account region retention and growth of that customer base.
Identify upcoming contract renewals, negotiate renewal terms and retain existing business.
Contract completion of customer renewal.
Ordering of stock for customers.
Develop and implement account strategies to grow revenue and increase client engagement.
Collaborate with operations, sales, and service delivery teams to ensure seamless service delivery.
Monitor account performance, KPIs, and client feedback to drive continuous improvement.
Prepare and present reports, proposals, and business reviews to clients and senior management.
Proactively resolve client issues while maintaining a high standard of service.
Achieve internal KPI’s such as monthly credits and debt collection.
Work closely with Customer support agent and drivers allocated to region in order to provide seamless customer experience.
Skills & Experience Required
Proven experience in account management within the ICS industry advantageous
Clean valid driving licence
Confident driving 70-80% of time to customer visits
Strong understanding of client relationship management and strategic account development.
Excellent communication, negotiation, and interpersonal skills.
Strong problem-solving skills and ability to manage multiple priorities.
Analytical mindset with experience using CRM systems and reporting tools.
Self-motivated, proactive, and results oriented.
Experience with textile, linen, or facility service solutions is a strong advantage.
Join Us
At Elis, we help hospitality providers focus on what matters most — delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we’d love to hear from you.
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