About the RoleJoin the team at Drumhierny's Wellbeing Sanctuary, where nature-immersive calm meets five-star, guest obsessed service. You'll be the warm, capable front-of-house lead who keeps the guest journey seamless from welcome to aftercare, while keeping daily operations tight and standards immaculate.What You'll DoGuest Care & Front of HouseDeliver a warm welcome, smooth check-ins, pre-treatment briefings, and thoughtful aftercare.Resolve issues with grace; protect our calm, wellness-first atmosphere.Daily OperationsBuild therapist schedules, manage room turnarounds, stock & linen levels, and open/close procedures.Raise POs, handle cash-up, and keep accurate daily records.Five-Star StandardsUphold Drumhierny protocols across treatment rooms and relaxation areas (amenities, aroma, music, spotless cleanliness).Retail & UpsellRecommend authentic add-ons and wellness retail to enhance outcomes (never pushy always guest-led).Compliance, Safety & SustainabilityMaintain hygiene logs, risk checks, incident reports, and vendor coordination.Champion our sustainability practices in daily operations.Team RhythmRun clear briefings, publish shift rosters, support therapists, and ensure smooth handovers to management.You'll Bring1–2+ years in spa/wellness/hospitality front-of-house or coordination (boutique/luxury ideal).Natural host energy: calm, attentive, solutions-focused.Strong organisation: scheduling, stock control, flawless standards.Confident with POS/booking systems and basic reporting.A love of the outdoors and a genuine interest in wellbeing.Current First Aid (or willing to certify) and excellent English.Genuine interest in social media: comfortable filming short clips, writing simple captions, and showcasing wellness moments.Nice to have: Beauty/holistic therapy certification; Irish hospitality experience; knowledge of eco/green practices.BenefitsAccess to our Wellbeing Sanctuary (Pre/Post Working Hours) (we put employee wellbeing first, just as we do for our guests).On-site parking.HoursFull-time roster including weekends/evenings to match guest demand.