Plumbing Trade Counter Assistant - Cork
Irish International Trading Corporation (Cork) Plc, otherwise known as IITC, was established in 1920 and we are immensely proud of having diversified and developed over time to become one of Ireland's leading wholesalers of Hardware, Steel, Wire, Agricultural Plastics, Salt, Bathroom supplies and Plumbing Materials.
The quality, expertise and commitment of our loyal employees has been the foundation of our success and is the biggest driver of our business in further development. It is this passion about our industries and products which ensures that each of our customers, big and small, receives a bespoke and high-quality customer experience every time that they deal with IITC. Our business is underpinned by our 5 core values, as how we achieve success is just as important as being successful -Loyalty -Quality -Integrity -Respect & Inclusiveness -Unique customer service.
We are continuing our journey of expanding and diversifying our business and we now require a Trade Counter Sales Executive to join our Plumbing team at Tramore Road, Cork City., who will be responsible for managing and proactively developing long-term customer relationships. Your job will be to work closely with customers to ensure they get the maximum value out of the services and products they have purchased from us.
As a Trade Counter Assistant, you will be responsible for serving customers at the trade counter and to process orders sent by email and phone. You will be expected to be a team player and develop a strong relationship with your colleagues and our customers. As this is a hands-on customer-facing role, high levels of customer service and sales processing are expected. We are looking for someone who is customer-centric, enthusiastic and has demonstrable experience of working in a similar role previously.
Responsibilities:
· Proactively engaging with our customers throughout their relationship with us to drive excellent customer experience and satisfaction
· Ensuring all customers who present at the trade counter are dealt with in a prompt and friendly manner.
· Position yourself as the expert on our products and services through providing continuous support
· Work collaboratively with other internal teams to get the best outcome for our customers
· Work closely with the customer to resolve any issues they may have in an efficient and timely manner
· Ensuring that all sales and returns are processed on the computer system in accordance with current processes and pricing.
· Maintaining a high level of housekeeping of counter areas and "front of house".
· Keep up to date with new products stocked in the store.
· Adhere to health, safety and environmental rules and regulations.
· Any other duties as reasonably requested by Management.
Please note that the above list is not intended to capture every detail of the role but rather the main areas of responsibility.
Requirements:
· Knowledge of/Background in Plumbing a necessary requirement
· Attention to detail and commitment to seeing tasks through to the end
· Possess a keen Interest in learning the range of company's products and services.
· Relationship building – the ability and willingness to build and develop productive relationships with external and internal customers
· Excellent Interpersonal skills
· Ability to Multitask and prioritise accordingly
· Familiarity with ERP systems an advantage
· Fluent in English
What we offer:
· Full-Time Role
· Pension Contributions
· Education Support
· Development Opportunities
· Medical Expenses Reimbursement
· On Site Parking
Job Types: Full-time, Permanent
Pay: From €16.70 per hour
Benefits:
* Company pension
* Employee assistance program
* On-site parking
* Wellness program
Ability to commute/relocate:
* Cork, CO. Cork: reliably commute or plan to relocate before starting work (required)
Experience:
* Counter Sales: 1 year (preferred)
* Plumbing Industry: 1 year (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person