Service Management Specialist
Job Title: Service Manager
We are seeking a dynamic Service Manager to oversee and coordinate daily service, fitting and warranty operations.
The successful candidate will lead and manage a team of technical engineers, ensuring timely and effective resolution of technical issues and service requests.
Key Responsibilities:
* Oversee and coordinate daily service, fitting and warranty operations.
* Lead and manage a team of technical engineers.
* Be the first point of contact for support cases.
* Allocate tasks and manage workload distribution within the team.
* Ensure timely and effective resolution of technical issues and service requests.
* Develop and implement service procedures and policies.
* Maintain high levels of customer satisfaction by ensuring quality service delivery.
* Monitor and report on service performance metrics.
* Implement strategies for efficient stock management.
Requirements:
* Proven experience in service management.
* Strong organizational and multitasking skills.
* Excellent communication and customer service skills.
* Proficiency in inventory management software.
* Ability to work independently and as part of a team.
What We Offer:
* A competitive salary and benefits package.
* An opportunity to work with cutting-edge technology.
* A supportive and innovative work environment.
* Career growth and development opportunities.