Job Title: Platform Operations Analyst Job Type: Permanent Location: Ireland (Hybrid) Job Description: Our client, a financial services organisation, is seeking a Platform Operations Analyst to support the day-to-day stability and accuracy of core operational platforms. This role is ideal for someone who wants to grow their career, and is experienced in operations or systems support with a passion for solving problems, managing data, and ensuring seamless delivery within a regulated environment. If you are in your early-to-mid career, motivated to learn, and want to have an impact in a company, this role offers strong development and career progression opportunities. Job Responsibilities: Act as a point of contact for daily operational platform queries and support. Conduct routine checks across policy, billing, claims, and configuration activities. Troubleshoot and identify the root causes of operational issues; support resolution with internal teams and third-party suppliers. Assist with platform configuration updates and data validation processes. Monitor ongoing platform performance and escalate recurring or high-risk issues. Generate regular operational reports and assist with developing performance dashboards. Document processes and issue resolutions to promote internal knowledge sharing and consistency. Experience Required: Minimum 5-10 years of experience in operations, systems support, or within the financial services or insurance sector. Hands-on experience with platform-based workflows or technology-enabled operations (beyond manual processing). Strong data handling, problem-solving, and analytical capabilities. Excellent communication skills, with the ability to liaise with diverse teams and stakeholders. Reliable, well-organised, and capable of managing multiple priorities concurrently. Desirable Skills: Experience in insurance-related operations, particularly in areas such as policy administration, billing, or claims. Familiarity with regulated or compliance-focused environments. Exposure to supporting platform configuration changes or reporting functions. Educational Requirements: A third-level degree, ideally in business, IT, finance, or a related discipline. Working Hours & Benefits: Monday to Friday schedule with hybrid working flexibility. Opportunities for progression and skill development within a growing business. Pension Health Insurance HOW TO APPLY: If you are interested in this role, please apply for this role with your updated CV. Skills: Data Analysis Data Validation Troubleshooting Stakeholder Management Root Cause Analysis Incident Management Operations Support