Overview
Night Receptionist role at Temple Bar Hotel Dublin. You will report to the Front Office Manager and Night Manager to ensure that all guests receive a warm, memorable and personalized welcome, set the scene for their stay, anticipate guest needs and action any requests. Complete administrative tasks accurately and within deadlines. Be responsible for the security of the hotel and its guests overnight.
Responsibilities
* Perform end-of-day financial reconciliation, process payments, and balance accounts.
* Handle late check-ins, early check-outs, and assist guests with inquiries or requests.
* Conduct regular security checks, ensure guest safety, and address any overnight incidents.
* Generate daily reports, update occupancy records, and prepare handovers for the morning team.
* Monitor hotel operations during the night, assist with light cleaning duties, and ensure a smooth overnight experience.
Qualifications
* A friendly and professional approach to ensure excellent guest satisfaction.
* Strong communication skills to interact effectively with guests and team members.
* A collaborative attitude to work efficiently with colleagues in a fast-paced environment.
* Attention to detail to ensure accuracy in handling financial reconciliations and maintaining high service standards.
* Strong multitasking abilities to manage multiple tasks efficiently and adapt to changing priorities.
* Understanding and adherence to health and safety regulations to maintain a safe work environment.
* Previous experience in a similar role is advantageous but not mandatory, as full training will be provided.
Working With Us — Benefits
* Staff Food: Complimentary meals during shifts.
* Employee Assistance Program: Access to confidential support services for personal and professional well-being.
* Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio.
About Us
Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is the management company/support office for The Ascott Limited's portfolio in Europe. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
Industries
* Hospitality
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