What is the opportunity? We are seeking a dynamic Head of Procurement Services Hub to lead the Group's operational procurement ecosystem. The role ensures efficient delivery of supplier integration, sourcing oversight, procurement operations, data quality, and reporting within policy and regulatory guidelines. This role provides a scalable, well-controlled service that enables Strategic Sourcing, Category Management, and Supplier Risk Management to deliver commercial value. This role will drive operational excellence, strengthen governance, and deliver high-quality reporting across our organisation. This role is ideal for someone who combines analytical strength with strong commercial awareness and the ability to influence partners at all levels. In this role, you will; Lead the Bank's procurement operating model, covering sourcing governance, supplier onboarding, transactional activity, and process optimisation. Ensure all procurement requests, sourcing events, and purchasing activities follow standardised, well?'governed procedures aligned with Group policies and regulatory requirements (CBI, EBA, DORA). Oversee day-to-day procurement service delivery, ensuring accuracy, efficiency, and consistent service across the Procurement Services Hub. Maintain a robust procurement control environment, ensuring compliance with sourcing policies, supplier due diligence requirements, and operational resilience expectations. Lead all procurement data management, ensuring high-quality data capture, accuracy, integrity, and standardisation across procurement systems. Own the delivery of all Procurement reporting, consolidating information across Category Management, Sourcing, Supplier Risk Management, and Operations to ensure accurate and timely upward reporting to senior management, governance committees, and the Bank's Board. Provide actionable MI and analytical insights to support strategic decision-making, operational performance management, supplier monitoring, and enterprise visibility of procurement activity. Act as the primary point of coordination between the Hub, Category Managers, Risk, Finance, Legal, and business stakeholders. What will make you stand out? Strong experience in procurement operations, sourcing processes, Operations Leadership, or supply chain management, ideally within a regulated financial services environment. Clear comprehension of procurement governance, sourcing controls, and regulatory expectations. Experience leading operational procurement teams within a complex organisation. Proven track record to handle senior partners and collaborate effectively across multiple functions. Experience with procurement systems and enterprise tools (e.g., Coupa or equivalent). Essential Qualifications Qualification in Business, Finance or related field A professional qualification in Procurement e.g., CPSM, CIPs, IIPM More about the team As part of Shared Services within the Enterprise Services team, we play a central role in facilitating the efficient and effective purchase of goods and services. Our focus is on maximising value from the Bank's total spend, strengthening our relationships with critical partners, and ensuring the organisation is protected from supplier-related risks. Ultimately, we help the Bank buy better, work smarter, and operate safely so that every euro spent supports strategic outcomes and delivers lasting value. This is a hybrid role, based primarily at Baggot plaza, Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Flexible working matching promise We know how important flexible working arrangements are to our colleagues and we promise to try to match your current flexible working arrangement in this new role (all existing working arrangements considered!) Key Competencies Take Ownership - Self Be Decisive - Leader Customer Focused - People Manager Manage Risk - People Manager Better together - People Manager We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Your Journey, Our Support We believe that embracing the perspectives of all of our employees is a value that connects us with our customers and our communities, and makes it an even better place to work. We're building an organisation that is welcoming to all, which enables our colleagues to thrive and reach their full potential. Neurodiversity We are on a continuous journey to build an inclusive and diverse workplace. We have recently partnered with Auticon, to improve inequalities in employment for neurodivergent adults. Find out more Gender Balance Our Gender Balance Network creates an inclusive space where colleagues of all genders can connect, learn from one another, and work together to achieve our gender balance objectives. Multicutural We support colleagues from all backgrounds, cultures and ethnicities. We want our colleagues to feel safe, included and experience a sense of belonging. With Pride Our objective is to drive representation and inclusion of the LGBTQ+ community, promote bringing your whole self to work, and increase visibility across locations, regionals and mediums. Read more about Inclusion & Culture Flexible Working We're committed to giving our colleagues the flexibility they need to thrive. Our hybrid working model is central to this approach, enabling more productive ways of working while supporting a healthier work-life balance. For roles that offer hybrid working, we typically ask that colleagues spend a minimum of 8 days per month working in-person. Specific working arrangements will be confirmed with your recruiter to ensure they meet the requirements of the role and the team you will be joining. Hear how flexible working has helped Helen find the balance that works for her: Our Benefits Every job at Bank of Ireland comes with... Pay & Perks Competitive pay package Premium pension contribution Pay reviews & profit-share scheme Financial wellbeing coaches Excellent healthcare contributions Work-Life Balance 23 days annual leave Flexible leave: buy or sell your days 6 months paid maternity leave Fertility and surrogacy policies Working parent and carer supports Career Growth Support for professional qualifications Award-winning career framework Clear pathways for development and progression Hear what San San has to say: \"At Bank of Ireland there's a range of development programmes and supports. That brings fresh opportunities and the chance to futureproof my career.\" To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home