Job Title: Administrative Support Specialist
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About the Role:
The successful candidate will provide administrative support to our team, including answering queries, managing data, and maintaining accurate records.
Key Responsibilities:
* Provide office support and answer queries from members of the public
* Manage data, including maintaining, correcting, collating, interrogating, validating, and processing information
* Maintain accurate up-to-date records, filing systems, and computerized/paper copy files
* Assist in preparing reports as necessary
* Provide required information and support to Service Managers and teams, team members, clients, patients, and members of the public
* Action all communications in a timely manner
* Undertake any other administrative support and assignments as directed
Customer Service Skills:
* Make phone calls to and take phone calls from members of the public
* Use email as a form of communication when required
* Promote and maintain a customer-focused environment
* Ensure that service users are treated with dignity and respect
* Act on feedback from service users/customers and report same to Line Manager
Service Delivery and Improvement:
* Handle sensitive and confidential information as per GDPR guidelines
* Actively participate in innovation and support change and improvement initiatives within the service
* Identify potential problems/inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures, and Legislation:
* Maintain own knowledge of relevant employer policies, procedures, guidelines, and practices to perform the role effectively
* Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role
* Support, promote, and actively participate in sustainable energy, water, and waste initiatives to create a more sustainable, low-carbon, and efficient health service