Operations Manager – Contract – Last Mile
Location: Dublin 11 and covering Athlone/Cork (every 2 weeks)
Terms: Full-time permanent
Package: €55k + Car + Pension + 10% Bonus
A leading contract logistics company is seeking an experienced Operations Manager for their last‑mile deliveries contract with a large retail chain. The primary focus of the Operations Manager role is to take overall responsibility for managing customer stock, including inbound shipments at the three locations / cross‑docked and last‑mile customer home deliveries.
Responsibilities & Duties
* Overall responsibility of cost centre achieving the budget whilst identifying and then delivering cost reduction within the site. Ensuring all PO’s and invoices are up to date and captured.
* Develop and manage site KPI’s in line customer SLA.
* Provide leadership and direction to the sites which will involve visiting Cork and Athlone sites at least once every fortnight.
* Motivate, coach, and develop a high‑performing Hub team.
* Proactively plan and engage with other departments to ensure a collaborative approach and effective resolution of issues.
* Be the point of escalation for the Customer.
* Build strong relationships with internal and external stakeholders.
* Create and drive a culture of continuous improvement and lead process improvement activities.
* Manage resources to maximise service and efficiencies.
* Investigate all system and stock issues.
* Manage missing reports and manage damage reports.
* Ensure systems are updated to maximise revenue.
* Lead external suppliers / Subcon relationships and KPI’s via agreed review processes.
* Full responsibility for all Health, Safety, Security and Environmental procedures, ensuring that they are always followed challenging non‑conformance.
* To create the behaviour of working together and sharing best practices, fostering networks, and collaborating with colleagues across the business to resolve issues.
* Ensure that the labour plan is aligned with business requirements.
* Absence and overtime managed within business unit targets and service requirements.
* Monitor individual performance through the PDR and 121 programme.
* Grow future leaders and define the succession plan for the area
* Be an agent for change.
Minimum Requirements
* Minimum 5 years’ experience in logistics operations management, ideally within last‑mile delivery or retail distribution.
* Proven experience managing multi‑site or cross‑dock operations.
* Demonstrable track record of achieving budgetary and cost‑reduction targets.
* Experience in managing large teams, including supervisors, drivers, and warehouse staff.
* Strong understanding of customer SLAs, KPI management, and continuous improvement practices (Lean/Six Sigma desirable).
* Previous responsibility for health, safety, and compliance in a logistics or transport environment.
* Proven ability to build and manage relationships with subcontractors, suppliers, and major retail clients.
* Proficiency in WMS/TMS systems, stock control, and delivery performance reporting.
* Competent in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
* Experience with financial controls, including POs, invoicing, and cost centre management.
* Full clean driving licence.
For a confidential discussion on this or any other current opportunity, please contact Garvan Cerasi
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