What This Job Entails
Reverse Logistics Tier 1 is responsible for hardware return collections and inspecting hardware to be reused or e‑recycled. This role completes inventory asset tagging and documents assets and accessories in the inventory management system, contacts customers to coordinate hardware returns, and prepares hardware to be e‑recycled and schedules e‑recycling collections. Reverse Logistics Tier 1 also performs order tracking, hardware putaway, and assists with all warehouse services. Reverse Logistics Tier 1 enables approximately 350,000 staff worldwide. This is an introductory role within Astreya ITAM services.
Scope
Follows established procedures on routine work and requires detailed instructions.
Your Roles and Responsibilities
Support and cross‑train into all L1 ITAM services as needed to maintain day‑to‑day operations for forward and reverse logistics.
Assist with inventory, asset management and e‑recycling.
Use ticketing systems with a focus on customer service, SOP adherence, and quality.
Report individual work accomplishments and track metrics using ticketing systems.
Utilize inventory data management software to maintain inventory accuracy and workflow.
Triage, handle, and fulfil customer requests via a web portal and in person as needed.
Receive and inspect return shipments; verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items, and other concerns; notify the appropriate person or vendor.
Load and unload shipments; perform loading‑dock duties as assigned.
Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
Unbox, stock inventory on shelves, and break down packing materials.
Assist in inventory procedures including the actual total count of stock items and spot check as needed.
Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
Contribute to large‑scale global projects as needed.
Perform hardware data destruction and collection for e‑recycle.
Conduct hardware sanitization and quality checks to ensure hardware reliability and reuse.
Coordinate with third‑party vendors for executing collection and recycling activities.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications and Skills
High school diploma or GED and 2+ years of related experience and/or training; or equivalent combination of education and experience.
High attention to detail and ability to follow technician direction to ensure quality.
Effectively utilize ticket, inventory, and dispatch management systems.
Determine methods and procedures on new assignments and coordinate activities of other personnel.
Network with key contacts outside one’s own area of expertise.
Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
Strong organizational skills, including effective record‑keeping and maintenance techniques.
Basic knowledge of computer hardware and ability to learn new software.
Proficiency in standard desktop PC tools and applications such as MS Office, Outlook, and web browsers.
Ability to operate material‑handling equipment – pallet jacks and forklifts (if certified) – is a plus if applicable at the site.
Understands policies and objectives of the assigned program and corresponding activities.
Knowledge of health and safety regulations.
Proficient English communication skills in speaking, writing, and reading.
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