Join to apply for the Service Desk Engineer-Level 1 role at eir IrelandOverviewDue to continued expansion of eir evo we are now seeking to recruit an experienced Level 1 Service Desk Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated customer team.The successful candidate will work on and receive exposure to different technologies, including Microsoft Servers, Microsoft Exchange, Active Directory, VMware, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.Why This RoleCompetitive salaryEmployer Pension SchemePrivate Health InsuranceLaya Employee Assistance SchemeSports & Social ClubCycle to Work schemeTaxSaver Travel SchemeWellness CommitteeDevelopment plans are provided to help employees obtain professional accreditations.ResponsibilitiesRemote Monitoring and Management support and configuration of customer’s infrastructureProvision accounts and equipmentRemote and Desktop Support for customers throughout Ireland and InternationallySupporting Windows Desktops, Outlook, Networks, Ms. Office, O365Configuration of Microsoft Server, Exchange, Active DirectoryMaintain and build the current documentation in placeHardware troubleshootingInteracting with and managing 3rd partiesApplication troubleshooting and supportImaging and DeploymentManage File Permissions and Access RightsConfiguration and Support of Mobile DevicesRequirements for a Successful Application2+ years working in a technical support environment (required)Application Support – 1st LevelWindows Servers, Active Directory, Microsoft Exchange, MS Office - Level 1 supportOffice 365 and Virtualization experience advantageousCustomer Services, Call HandlingIt would be preferred if the candidate had one of the following accreditations and experience;Microsoft Specialist certification in Windows 10A Microsoft MCP for Client or Server OSCompTIA A+CompTIA Net+Exposure toAll Microsoft Operating SystemsWindows ServersVirtualization – Vmware, Citrix, Hyper-VSMB Networking EnvironmentsUnified CommunicationsRemote Access SolutionsAbout EirOur purpose is to connect for a better Ireland. Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: TelecommunicationsReferrals increase your chances of interviewing at eir Ireland by 2xGet notified about new Service Desk Engineer jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland – data listed in the job posting shows recent activity.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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