Job Overview
The successful candidate will provide technical support for a campus-based team, with a focus on software and hardware troubleshooting.
Key Responsibilities:
* Provide comprehensive technical support to the client's campus-based personnel, including receiving user tickets, documenting actions taken, and communicating effectively with the user community.
* Resolve intermediate to complex computer software and hardware problems by applying trouble-shooting and problem-solving skills.
* Install and configure company standard applications.
* Support key service-level goals, including response time and end-user satisfaction.
Requirements:
* Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
* Excellent communication and customer service skills.
* Dedication to customer service.
* Excellent teamwork skills.
* Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar).
* Ability to perform root cause analysis and determine appropriate course of action based on result.
* Official Local Language on a native or at least very good (fluent) level (C1/C2).
* English on an advanced level (B2 or higher).
* BS or BA degree preferred or equivalent work experience.
* A+ Certification or equivalent required.
* Minimum of 12months of Desktop support experience.
* Seniority level: Mid-Senior level.
* Employment type: Contract.
* Job function: Information Technology.
* Industries: IT Services and IT Consulting.
What We Offer:
This is a contract role that requires a skilled desktop support technician. The ideal candidate will have excellent communication and customer service skills, as well as experience in supporting and troubleshooting various software and hardware platforms.