Our Client is a leading Charity operating across Ireland supporting some of the most marginalized individuals, couples, and families experiencing Homelessness.
Currently Hiring an experienced
Support Workerfor
Depaul
in their Dublin Operation.
Full time–Permanent Contract.
Rate of Pay €33,****** per annum
Working Hours: 35 hrs/week
Location-Depaul Ireland, 18, Nicholas Street, Christchurch, Dublin 8, D08 VCP7
This position provides an excellent opportunity to support our service teams across Dublin.
Depaul is a values-driven organisation delivering a range of services throughout the Republic of Ireland and Northern Ireland.
Reporting directly to the Local Management Team, the role involves responding promptly to service user needs and security alerts, ensuring their safety, welfare, and well-being throughout the night.
It offers a rewarding chance to become part of a diverse and dedicated team of professionals.
Key Responsibilities
Act as the first point of contact for service users, agencies, contractors, and visitors, ensuring a warm, professional, and welcoming environment.
Support the daily practical needs of service users, including assistance with meal preparation, laundry, and maintaining their living space.
Maintain accurate and up-to-date service user records.
Provide colleagues with timely and relevant updates regarding service users.
Assist case workers in supporting service users to meet personal goals as outlined in support plans and safety/wellbeing plans (e.g., financial, creative, educational activities, communication support).
Ensure Health & Safety standards are consistently met in line with organisational policies and procedures.
Carry out assigned cleaning duties following health and safety guidelines.
Complete and record all health, wellbeing, and building checks according to procedures.
Identify and report building defects in line with safety standards.
Adhere to risk assessments and maintain a safe environment for service users and staff.
Manage administrative tasks such as petty cash, statistics, invoices, service user files, OTIS updates, and incident/accident reporting.
Remain alert to IT and cybersecurity risks and follow all IT security procedures.
Contribute effectively as a team member by participating in handovers, meetings, and core training.
Support and mentor volunteers as required.
Assist colleagues to ensure consistent and appropriate decision-making across the service.
Requirements
Level 2 qualification in a social care field (e.g., NVQ, GCSEs).
At least 1 year of paid experience supporting vulnerable individuals, ideally in housing, outreach, or similar roles.
Experience in crisis intervention and providing emotional support is desirable.
Strong interpersonal skills with the ability to build trusting relationships.
Ability to remain calm, professional, and resilient in challenging or emergency situations.
Good written and verbal communication skills for clear documentation and communication.
Strong problem-solving skills with the ability to respond quickly to incidents.
Understanding of housing issues, homelessness, and community integration.
Knowledge of available statutory and voluntary support services.
Awareness of crisis intervention, risk management, and safeguarding procedures.
Understanding of Health & Safety guidelines and maintaining a safe environment.
Ability to work independently and manage responsibilities during night shifts.
Flexibility to work evenings and weekends as part of a rota system.
Up to 3 years' service:
25 days per year
3–5 years' service:
27 days per year
Over 5 years' service:
30 days per year
(excluding bank and statutory holidays)
Public Holidays
10 public holidays
annually, with Good Friday as a discretionary day.
Shift workers who work on Christmas Day, St. Stephen's Day, or New Year's Day receive a
day off plus a day's pay
.
Non-shift workers:
Paid day off on public holidays.
Shift workers:
Expected to work public holidays and receive
an additional day of annual leave
in lieu.
Non-rostered employees:
May receive
one-fifth of their normal weekly pay
for the public holiday, depending on eligibility.
Pension
Employer
matched pension contributions
.
Health Assistance
Access to a
health cash plan
covering dental, optical, acupuncture, and other treatments (up to set limits).
Children under 16 are included at no additional cost.
Life Assurance
Cover of
four times annual salary
.
Family Leave Supports
Maternity/Adoptive leave:
18 weeks at full pay.
Paternity leave:
2 weeks at full pay.
Sick pay available from
day one
, with entitlements increasing based on length of service (per policy terms).
Employee Assistance Programme (EAP)
24/7 confidential support for employees and their families, including counselling, legal and financial advice, career coaching, mediation, health information, cancer and autism support, infertility and pregnancy loss support, elder care guidance, parent coaching, and international employee support.
Learning & Development
Participation in Depaul's
Vision, Mission and Values
programme, including travel to meet the wider Depaul International network.
Emerging Leaders Programme
for those seeking leadership development or progression into management.
Access to extensive online learning through Depaul's award-nominated
Moodle
platform.
Mandatory training includes MAPA, Health & Safety, Child Protection, Fire Safety, and First Aid.
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