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Head of customer service

TN Ireland
Head of customer service
€125,000 - €150,000 a year
Posted: 3 May
Offer description

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Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.


Your new role

Your new role is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.


Your new company

Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.


Your responsibilities

* Lead the CSM team professionally and disciplinarily in an international environment.
* Be responsible for and ensure cross-site customer management for Mobile Engine Services events, including account management for individual customers.
* Optimise and ensure performance parameters (costs, quality, and turnaround times) and commercial results of the Mobile Engine Services engine events.
* Check cost calculation for engine repair events as part of the quotation and recalculation.
* Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers, and other MES Repair Stations.
* Optimise interfaces with regional service providers.


What you'll need to succeed

* Degree in engineering or business administration.
* 3–5 years of professional experience.
* Very good knowledge of economics and business administration.
* Excellent negotiation skills, assertiveness, and high persuasiveness.
* High level of service readiness and customer orientation.
* Ability to handle conflicts effectively.
* Strong leadership, guidance, and motivation skills for employees.
* Excellent organisational skills.
* Strong analytical and conceptual skills.
* High flexibility and resilience.
* Quick understanding, objective judgment, and sound decision-making skills.
* Strong sense of responsibility.
* Proactive initiative.
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