Job Title: Loans Officer
Location: Galway (onsite)
Employment Type: Full-Time | Permanent
Salary: €35,000 - €42,000 (depending on experience)
Start Date: Immediately
Role Summary
As a Loans Officer, you will play a key role in delivering a responsive, customer-focused approach. The Loans Officer will assist and support members with daily enquiries, their loan application processes and will have loan approval responsibilities.
Main Responsibilities
Act as a point of contact for all loan-related queries across in-branch, phone, email, online, and social media channels.
Evaluate personal loan applications (e.g. car loans, home improvement, education) based on member documentation, affordability, and credit history.
Conduct credit checks and financial analysis to assess risk and recommend loan approval or decline.
Ensure all documentation is accurate, complete, and compliant with internal and regulatory standards.
Ensure accurate daily collection, completion, scanning, and filing of all loan documentation.
Assist in converting initial member loan queries into full, accurate loan applications ready for assessment.
Maintain efficient processing times while upholding regulatory compliance and internal lending policies (including AML).
Support the development of a member-focused lending service by contributing to team discussions and initiatives.
Build good relationships and strong rapport with members.
Ideal Candidate
A member/people first attitude, with a track record of creating an exceptional member experience.
Great attention to detail and highly organised.
Ability to work as part of a team with excellent interpersonal skills.
Excellent communication skills (both written and verbal).
An attitude and desire to learn.
Candidate Requirements
Hold a minimum APA (Accredited Product Advisor), QFA is advantageous.
At least 2 - 3 years working in a financial institution/financial services industry, with lending experience.
Third level qualifications is a bonus.
Why Work with Us
Competitive salary (€35,000 - €42,000).
Ample opportunity to grow in the financial services.
Make a real impact on the community.
Excellent benefits and a flexible work environment.
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