Overview
NORTH DUBLIN CITIZENS INFORMATION SERVICES
Ref: #WPEP-2415848
This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process.
Job Description
* Assist with answering phones and recording details
* Assist callers in scheduling appointments
* Supporting staff where needed
* Inputting of information into data collection systems
* Monitor reception emails
* Provide simple non-confidential information and advice at reception
* Handle administrative tasks for example, photocopying, recording of post, collecting customer feedback
* Assist callers in completing application forms
* Schedule client appointments
* Attend regular team meetings
* Such duties as may be assigned by the Development Manager
Note: Main location to work out of will be Finglas Citizens Information. The candidate may occasionally be asked to work from our Cabra and Ballymun office.
Role Description
Training for participants in the Citizens Information Service include both formal and informal learning opportunities. Participants will receive training on our e-learning platform in relation to Customer Service, Data Protection, Cyber Security, Safeguarding Children and Adults and information giving. There is access to our Introduction Training to Information Provision and also to our Essential Training for Information Provision. Manual handling, fire warden and first aid training may also be offered. A training needs assessment is carried out with each participant and training tailored for the individual needs is provided, this may include IT training, presentation skills training, and a suite of courses on various rights and entitlements such as Social Welfare Entitlements, Employment rights etc. Access to NFQ level 5 and 6 courses may also be facilitated
* Sector: administrative and support service activities
Career Level
* Not Required
Candidate Requirements
Essential
* Minimum Experienced Required (Years): 0
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