Position Details
Ark Vetcare, Kilmacud – Receptionist (Full-time, Permanent, Starting October 2025)
Salary: €14.15 per hour. Working hours: 40 hours per week, Monday to Saturday with flexible shifts. 1 in 2 Saturday shifts (8 am‑2 pm) with a day off during the week in lieu. No Sundays, bank holidays, or out-of-hours work.
Key Responsibilities
* Greeting clients and managing appointments using the Merlin booking system.
* Answering phone calls and responding to client queries professionally and efficiently.
* Handling payments, processing transactions, and managing end‑of‑day cash procedures.
* Managing stock levels and assisting with deliveries, including light lifting.
* Maintaining cleanliness and high standards throughout the practice.
* Supporting the wider team with general administrative duties.
* Building product knowledge to assist clients with queries.
About Us
Ark Vetcare is a busy, community‑centred small animal veterinary hospital in Dublin. We offer high‑quality care in a welcoming environment to all our patients and their owners. Our team of 10 includes veterinarians, nurses, receptionists, and animal care assistants.
About You
* Previous receptionist or front‑of‑house experience in a customer‑service environment.
* Strong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entry.
* Experience with cash handling and confidence discussing payments with clients.
* Excellent communication and interpersonal skills.
* High standards of cleanliness and organisation.
* Team‑oriented and willing to support others as needed.
* Passion for animal welfare.
Benefits
* Annual leave, birthday leave, paid maternity, paternity, bereavement, and sick leave.
* Well‑being: Cycle to Work scheme, EAP access, free flu jabs, discounts on retail & virtual gym, access to company programmes.
* Career development: progression opportunities, leadership academy, annual pay reviews.
* Financial support: employer pension contributions, discounted staff pet veterinary fees.
Equal Opportunity
We welcome applications from all backgrounds. As a BAME and LGBTQIA+ inclusive employer, and a Disability Confident Employer, we actively encourage applications from diverse groups. Please let us know if any reasonable adjustments are required during the recruitment process.
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