Job Title: Telecommunications Installation Specialist
About the Role:
As a Field Engineer, you will play a vital part in delivering top-notch telecoms engineering infrastructure and technical services to our customers. This position demands exceptional technical skills and a strong commitment to maintaining high standards of safety, health, environmental, and quality.
Main Responsibilities:
* Field Deployment & Maintenance: Provide first-line support for deployment and maintenance activities, including new build tasks, responding to maintenance requests within agreed Service Level Agreements (SLA), fault finding, and hardware replacement with Technical Assistance Centre assistance.
* Installation & Commissioning: Perform installation and commissioning duties in project and maintenance environments.
* Timely Response: Ensure timely intervention to meet SLA requirements.
* On-Call Support: Participate in the on-call rota for out-of-hours support.
* Communication: Keep the Indigo team updated and provide feedback to Line and Project Managers.
* Documentation: Complete all required paperwork within agreed timeframes.
* Technical Tasks: Fault finding, installation of metalwork, fibre and cable pulling, copper termination, and testing.
* Risk & Safety: Manage Risk Assessment and Method Statement documentation; maintain high SHEQ standards.
* Skill Development: Develop fault diagnosis skills using OTDR and Ethernet/OSA testing.
* Vendor Products & Audits: Install vendor-supplied products and manage Health, Safety, and Environmental (HSE) audits.
* Customer Satisfaction & Ownership: Ensure deployment success and take ownership of faults until resolution.
About You:
- Qualified and experienced in telecoms infrastructure, with hands-on installation and commissioning skills.
- Proficient in fibre splicing and familiar with equipment from Nokia, Juniper, Tellabs, Infinera, and Ciena.
- CSCS/ECS certification is required.
- Excellent communication, report writing skills, and ability to work under pressure are essential.
- Proficient in Microsoft Office 365 and Visio.
- Full UK Driving Licence is necessary.
About Us:
We value diversity, integrity, and merit, fostering an inclusive culture that supports your growth. We lead in technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as a top tech company, we prioritize our employees' well-being and development, holding the 'Investors in People' Gold Award.