As a dedicated customer support specialist, your key responsibility will be to deliver top-notch service by handling a high volume of customer queries via telephone in a professional and courteous manner.
Key Responsibilities:
* Meet daily performance targets by effectively managing all customer interactions and requests in a timely and consistent fashion.
* Build long-lasting relationships with customers, colleagues, and clients through open and interactive communication channels.
* Utilize multiple systems to accurately record all contact interactions in accordance with established procedures.
Requirements:
* Previous experience working in a similar customer-facing environment.
* Excellent communication skills and ability to establish rapport with all customers.
* Strong organizational abilities.
* Ability to work under pressure to meet stringent customer service standards and metrics.
* Demonstrate confidence and ability to communicate clearly and effectively.
* Proficient in Microsoft Office applications and data entry skills.
* Proactive attitude with ambition to develop role in the future.