Business Systems & IT Manager (Full Time)
Drive IT and business systems excellence in a high-growth organisation.
Cel Critical Power is a rising leader in mission-critical power solutions, delivering cutting-edge technology to demanding sectors such as data centres and pharmaceutical plants. With exceptional growth across Ireland and Europe and investment in the United States, our trajectory is set to accelerate further, solidifying our position as an emerging industry leader on both sides of the Atlantic.
This role presents a unique opportunity to shape the technological foundation of a high-growth, high-performance business that powers the digital economy and next-generation critical infrastructure.
Key Responsibilities
1. IT and Hardware Management:
* Oversee all company hardware assets including laptops, desktops, tablets, desk phones, mobile devices, printers, access points, firewalls, and authentication devices.
* Maintain a centralised inventory system to track hardware lifecycle and security compliance.
* Develop and enforce standardised procurement and maintenance policies.
2. Business Systems and Software:
* Lead the administration of SAP ERP, ensuring seamless integration with third-party solutions providers and systems.
* Manage Microsoft 365 and enterprise applications, overseeing licensing, updates, and user adoption.
* Ensure system-wide data consistency, security, and operational efficiency.
3. Communications and Infrastructure:
* Maintain a secure, high-performance IT network, including internet and intranet solutions.
* Oversee secure access control for employees, enabling remote work and cross-site collaboration.
* Implement and manage Follow-Me voice services, ensuring uninterrupted communication across business locations.
* Oversee SAP and third-party software integrations, ensuring smooth workflows and system interoperability.
* Manage API connections to enable real-time data exchange across platforms.
* Oversee MSPs helpdesk facilities for your colleagues, ensuring timely resolution of support tickets.
* Promote and organise regular IT training sessions to enhance user proficiency in business applications, security, and system updates.
* Manage both remote and onsite support.
4. Operational Excellence and IT Governance:
* Service Level Agreements (SLAs): Define and enforce response times for IT support, hardware issues, and software updates.
* Establish uptime guarantees and support windows for critical business systems.
* Implement real-time monitoring of hardware, software, and network performance.
* Deliver regular reports on system health, IT support efficiency, and security posture.
5. Security and Compliance:
* Develop and implement robust cybersecurity protocols, including firewalls, antivirus solutions, and data encryption.
* Ensure compliance with GDPR and industry data protection standards.
6. Scalability and Futureproofing:
* Plan IT infrastructure upgrades that scale with company growth and business expansion.
* Continuously assess emerging technology trends and implement future-ready solutions.
The Ideal Candidate
* Proven experience in IT management, business systems administration, or enterprise applications.
* Strong background in IT governance, risk management, and aligning technology with business objectives, with experience in managing third-party service providers to ensure operational excellence.
* Ability to develop IT governance frameworks, risk management policies, and best practices.
* Experience in systems integration, automation, and API management.
* Track record of optimising business operations.
* Excellent communication skills, capable of working with leadership, department heads, and external providers.
* Experience managing third-party vendors and negotiating service contracts.