Front office manager

The Limerick Strand Hotel is a muti-award winning 4*property located in the heart of the city. We are seeking an experienced and dynamic Front Office Manager to lead our Front Desk, Concierge, Guest Services, and Front Door teams. You will ensure a smooth, prompt, and effective service for all guests, maintaining the highest standards of hospitality and operational excellence. As the manager on duty in the absence of senior management, you will play a key role in guest satisfaction, team leadership, and departmental profitability.Key ResponsibilitiesDeliver exceptional guest experiences, ensuring all guests are attended to according to their individual needs.Oversee all front office operations, including scheduling, financial duties, and shift management.Lead, train, and develop a high-performing team, fostering a culture of excellence and continuous improvement.Handle guest feedback and resolve complaints efficiently and professionally.Implement innovative service approaches and monitor industry trends to maintain a competitive edge.Ensure compliance with health & safety, GDPR, and company policies.Collaborate with other departments to ensure seamless guest service and operational efficiency.Drive revenue and sales opportunities, supporting promotional and loyalty programmes.What We’re Looking ForProven experience in a similar Front Office or hospitality management role.Strong leadership, communication, and team development skills.Excellent problem-solving abilities and a guest-centric mindset.Thorough knowledge of hotel operations, systems (e.g., Opera PMS), and local area.Commitment to upholding service standards, health & safety, and company values.Why Join Us?Be part of a passionate and innovative team.Opportunities for professional growth and development.Competitive salary and benefits package.Educational Assistance ProgrammeEmployee Assistance ProgrammeDiscounted Hotel RatesHealth & Wellbeing BenefitAdditional Annual Leave with serviceDue to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply.
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