Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
Job Description
As a Customer Delivery Director, you’ll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you’ll own the complete customer success journey while maintaining commercial discipline and delivery excellence. This partnership will be responsible for delivery excellence and commercial growth, driving sustainable revenue and exceptional customer satisfaction.
What You’ll Do
Lead Customer Relationships
Build trusted partnerships with senior customer stakeholders
Lead governance including steering committees and performance reviews both internally and directly with the Customer
Manage escalations proactively and ensure rapid resolution
Drive customer satisfaction targets and retention
Drive Delivery Excellence
Provide strategic oversight across all customer engagements
Lead multi‑disciplinary teams and ensure consistent quality
Implement best practices and drive continuous improvement
Own on‑time, on‑budget delivery across all projects
Own Commercial Performance
Manage financial performance
Identify growth opportunities and drive expansion within accounts
Support contract negotiations, renewals, and change control
Collaborate with Commercial teams to develop new opportunities
Build High‑Performance Teams
Foster a culture of transparency, accountability, and empowerment
Promote employee engagement and professional development
Qualifications
Experience of working in a similar role in the Financial Services market, preferably in the Capital Markets domain
Exceptional leadership and stakeholder management abilities
Strong executive presence and communication skills
Commercial acumen with a customer‑centric mindset
Strategic thinking combined with operational discipline
Proven track record growing accounts and achieving high customer satisfaction
Comfortable working with numbers and financial metrics
Ability to thrive in fast‑paced, high‑accountability environments
What Success Looks Like
High customer satisfaction
Account Growth and revenue retention meeting and exceeding commercial targets
Consistent on‑time, on‑budget, excellent delivery
Why This Role Matters
You’ll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy, lead high‑performing teams, and make a direct impact on both customer outcomes and business performance. Reporting to the Chief Customer Success Officer, you’ll work at the intersection of delivery, commercial excellence, and customer satisfaction – bringing a growth mindset to everything you do.
Additional Information
Share in our success with our Quarterly Performance‑Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits.
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
Flexible/remote working – Version 1 is tremendously understanding of life events and people’s individual circumstances and offers flexibility to help achieve a healthy work life balance.
Financial Wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme.
Employee Wellbeing schemes including gym discounts, bike to work, fitness classes, mindfulness workshops, employee assistance programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
Educational assistance, incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Reward schemes including Version 1’s Annual Excellence Awards & ‘Call‑Out’ platform.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
Benefits
Employee wellbeing schemes (gym discounts, bike to work, fitness classes, mindfulness workshops, employee assistance programme)
Generous holiday allowance
Enhanced maternity/paternity leave
Life & vision insurance
Company pension scheme
About You
Ready to lead the future of customer success? Apply now.
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