IT Support Technician role available with a busy IT company based in County Roscommon.
SK9 are seeking a skilled and motivated IT Support Engineer to join a professional and friendly team based on-site in their offices in County Roscommon. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer service.
Key Responsibilities:
* Provide support to clients via phone, email, and remote access.
* Provide occasional onsite support to customers.
* Troubleshoot and resolve hardware, software, and network issues.
* Install, configure, and maintain computer systems and networks.
* Monitor and maintain IT infrastructure to ensure optimal performance.
* Assist with the deployment and management of cloud services.
* Document and track support requests and resolutions using our ticketing system.
* Collaborate with other team members to deliver comprehensive IT solutions.
* Stay up-to-date with the latest technology trends and best practices.
Qualifications and Skills:
* 4+ years of experience in IT support or a similar role.
* Strong knowledge of Windows desktop and server operating systems.
* Knowledge of Microsoft 365 Administration, Azure.
* Experience with network troubleshooting and configuration of Routers, Firewalls, VPNs, DNS & Wifi
* Experience with Microsoft Exchange servers and email troubleshooting also very beneficial.
It's a professional team with a strong reputation for high quality IT support across Ireland.
If you'd like to be considered, get in touch asap to find out more!
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