DescriptionCRM Programme ManagerWe are looking for a CRM Programme Manager to join the Global Technology (GTech) Program Management Office on a 6/12 month Fixed Term Contract (FTC).In this critical, you will work directly with the Leadership Team to deliver high-impact CRM transformation programmes aligned to the GTech Strategy and broader business objectives.Programme Managers will collaborate with all levels of the organisation and work directly with, and provide oversight of, third-party implementation partners and providers from within the Firm's partner ecosystem. They will partner closely with business stakeholders to identify and manage cross-functional dependencies across sales, marketing, service, data, and technology teams.They must be able to operate effectively in a dynamic and evolving environment, adjusting delivery plans as required. The CRM Programme Manager will maintain strong working relationships with teammates, business leaders, and vendors, and work effectively with management and staff at all levels to gather information and execute programmes successfully.Roles and Responsibilities:Own end-to-end programme management for CRM initiatives, including customer engagement, sales, service, and marketing platforms (e.g. Salesforce, Microsoft Dynamics, or equivalent CRM solutions)Manage and lead Agile, or hybrid delivery initiatives and be accountable for programme resources, timeline, budget, scope, and benefits realisation to deliver outcomes on time and within budgetCollaborate with, and as necessary resolve conflicts with, third-party ecosystem partners supporting CRM solution design, build, and deploymentCoordinate internal, external, client or third-party resources to achieve expected outcomes.Monitor progress, analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.Effectively challenge, negotiate, and influence colleagues to produce value-add solutions that drive progress, and support the Firm's culture and strategiesSkills and Qualifications:Bachelor's degree or equivalent years of relevant professional experienceStrong understanding of CRM implementation lifecycles, including requirements definition, configuration, integration, testing, deployment, and post-go-live adoption7–10 years of successful programme or project management experience, with a strong emphasis on CRM or customer-centric technology transformations, ideally within a professional services or consulting environmentAbility to effectively execute job duties in a collaborative manner and with sound judgement, pragmatism, and a bias toward results.Highly action-oriented, with a leadership style characterised by strong influencing skills; someone who is a change agent who can build collaborative relationships.An engaging and approachable personality and a significant history of working successfully with all levels of staff, from front-line through senior executive.Project Management Professional (PMP), Scrum Product Owner (CSPO), ScrumMaster (CSM), or similar project management certification.#LI-KS1