At Global Payments, our team is driven by passion for success and a commitment to delivering best-in-class payment technology and software solutions. Our mission is to help businesses grow with confidence and achieve amazing results.
The role of Retention Advisor is key to this mission. As a seasoned professional in client relations, you will be responsible for managing a portfolio of clients and ensuring that they remain satisfied with our services. This will involve proactive and reactive retention processes, including regular communication with customers via phone and email.
Key responsibilities include:
* Managing all price plan migrations from customer requests
* Responding to customer requests for information and assisting customers who are experiencing issues or are unhappy
* Maintaining existing client records in accordance with company policies, including call notes, scheduled client interactions, contact information, and other relevant client details
* Developing knowledge of current product/service portfolio as well as changes and developments within the payments industry
To succeed in this role, you will need to have a proven track record of achieving retention targets and demonstrated sales experience. You should also possess advanced problem-solving skills, be an effective listener and communicator, and be proficient in Microsoft Office, specifically Excel.
We are an equal opportunity employer and welcome applications from candidates who share our values. If you are a motivated and experienced professional looking for a challenging role, please apply now.
Besides your skills and qualifications, we value your ability to build long-lasting relationships with clients. You will work closely with our team to develop strategies that drive business growth and improve customer satisfaction.
Preferred qualifications include:
* Proven track record of achieving retention or sales targets
* Sales/retenion experience, cold calling sales experience, demonstrated successful performance in previous sales job
Jobplexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments. Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues. Soft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred Communication - Effective listener and communicator who is able to establish long lasting customer relationships.