Job Title: Insurance Support Specialist
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We are seeking a highly skilled and detail-oriented Insurance Support Specialist to join our team. In this role, you will be responsible for providing exceptional service to our customers by answering their queries, resolving claims, and communicating with internal and external stakeholders.
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The ideal candidate will have a strong background in insurance and excellent communication skills. You will be working closely with our customers and internal teams to deliver high-quality results and meet customer expectations.
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Main Responsibilities:
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* Providing product information to branches and their customers;
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* Lifelong insurance claims-related documentation control and request to appropriate recipients;
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* Registering all relevant information about pending cases in the appropriate systems;
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* Reconciling legal documents according to agreed procedures;
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* Guiding new and existing customers through the policy process;
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* Resolving customer claims on a day-to-day basis in an efficient and timely manner;
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* Recording customer information and issues in the appropriate systems and ensuring that records are up to date;
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* Providing daily and weekly reports on issues when occurred;
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* Maintaining accurate records of customer interactions and updating systems accordingly;
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* Troubleshooting system and business process problems and escalating when required;
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Requirements:
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* Minimum 1 year of previous relevant work experience, ideally in the insurance sector or claims processing area;
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* Previous experience in reviewing and analyzing documentation;
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* Excellent communication skills, both verbal and written;
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* Ability to work independently and as part of a team;
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* Proficient in Microsoft Office;
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* Strong attention to detail and ability to prioritize tasks effectively;
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* Ability to maintain confidentiality and handle sensitive information;
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Benefits:
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- Flexible Work Schedule: We offer a hybrid remote work model that allows you to balance your work and personal life.
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- Career Growth Opportunities: We are committed to helping you grow and develop in your career, with opportunities for advancement and professional development.
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- Competitive Compensation Package: We offer a competitive salary and benefits package that includes fully subsidized healthcare and employee assistance program (EAP).
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- Employee Recognition Program: We recognize and reward employees who consistently demonstrate excellence and commitment to our company values.
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What We Offer:
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We pride ourselves on being a dynamic and inclusive workplace that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional results and making a positive impact in the community. If you share our values and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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Contact Us:
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If you are interested in learning more about this exciting opportunity, please don't hesitate to reach out to us. We look forward to hearing from you!