Key Hotel Operations Manager Role
The Key Hotel Operations Manager is responsible for overseeing all aspects of hotel operations, including staff management and guest satisfaction. This role involves providing leadership and strategic planning to ensure the hotel's service culture, maximized operations, and guest satisfaction are met.
Duties And Responsibilities:
* Financial Management: Oversee the preparation, presentation, and achievement of the annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Manage on-going profitability by reviewing revenue targets and guest expectations.
* Operational Efficiency: Ensure full compliance with hotel operating controls, SOP's policies procedures services standards Handling complaints oversee recovery procedures Maintain cleanliness product standards Help in procurement essential supplies equipment contract third-party vendors Act as decision maker hiring key staff coordinating HODs activities functions Manage develop department heads career progression The Address Academy ownership responsibilities take part legal requirements.