Join Intact Insurance and make a difference every day.
Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter
.
With offices i
n Belfast, Galway, and Dubl
in, we've embrace
d hybrid wo
rk, empowering our people t
o work flexib
ly and deliver great service to our customers every day. You may recognise one of our popular brands
, 123.
i
e.We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do i
**t.
And, if you bring your best, then we promise to give you, our be**
st.Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad tim
es.Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with
**us.
Operational Resilience Ma**
nagerAs part of the First Line of Defence, this function provides technology resilience assurance to the business through identification of risks, while recommending technology improvement actions, supporting the implementation of controls, validating the design and effectiveness of controls and reporting on prog
ress.In turn this provides assurance to the Intact Insurance Executive, Board and Regulator regarding the effectiveness of controls and processes in place to support the response to, and recovery of technology services in the event of a major technology related inci
dent.
The Intact Operational and Technical Resilience function supports Technology and Operational Resilience, Business Continuity and Crisis Management for all of our Ireland Operations (Intact & ). Working with colleagues within the wider Integrated Technology Services team and our IT Outsourced Services partners, the remit of the function spans all aspects of people, process, technology and location continuity and management of Technology
Risk.Technology Resilience is seen as a key pillar of our operational capability; it supports Intact Insurance customer centric strategy as well being a key regulatory focus. It is also closely aligned with our cyber resilience capability, and the successful candidate will work closely with colleagues in functions including but not limited to the Information Security and Service Delivery functions in making Intact Insurance more holistically resilient through engagement with colleagues in Intact
Group.
The candidate must have the ability to co-ordinate and participate in multi-disciplinary teams in complex operating environments with the added capability to engage and influence business stakeholders (up to and including C-
Level).
The Cross Industry Guidance on Operational Resilience, Cross Industry Guidance on Outsourcing and now (EU) 2022/2554 Digital Operational Resilience Act have resulted in resilience transforming into a discipline with a significant level of regulatory oversight, what was once discretionary is now mandatory. The successful candidate will leverage their experience to assess the appropriateness of the changes introduced to comply with these regulatory structures to ensure they are achieving the prescribed regulated o
**utcomes.
Key Responsi**
bilities:Operations M
* anagementDevelopment and maintenance of the technology resilience aspect of the wider Resilience Managemen
* t System.Incident Commander for live invocations in line with documented roles and responsi
* bilities.Support the delivery of business projects with a technology resilience bias or a dependency on technology, while also managing those resilience-initiated
* projects.Participation on architecture design and cha
* nge fora.Coordinate the inputs from technical teams, both internal and external stak
* eholders.Maintenance and development of the DR Framework and all supporting st
* ructures.Horizon scanning the legal and regulatory env
* ironment.Engagement with the Three Lines of
* Defence.Ensure the alignment of DR with Major Incident Management processes and procedures with clear delineation of role and responsi
* bilities.Provide training and awareness programs to educate IT staff on disaster recovery best practices and pr
* ocedures.Actively mentors and helps further the knowledge and skills of ITS personn
* el on DR.Maintain the currency of the Resilience Managemen
* t System.Conduct thorough risk assessments to identify and treat potential vulnera
bilities.Situational Readines
* s PostureMaintain situational readiness of the technology stack and those stakeholders necessary to support the recovery efforts in the event of a live in
* vocation.Respond promptly to disaster events, coordinate recovery efforts, and communicate with stakeholders to ensure timely resolution and minimal business di
* sruption.Demonstrate and provide assurance on readiness through exercising and
testing.Third Party M
* anagementManagement and co-ordination of our third-party partners in support of our technology performance ob
* jectives.Support the production of high-quality and accurate responses in response to formal and informal customer and regulatory
* requests.Assessment of the resilience posture of third parties supporting Important Functions via Third-Party Risk Ass
**essments.
Req**
* uirements: 7- 10 years experiences preferably in Financi
* al ServicesA background in Operational Resilience or one of the core components supported by a strong understanding and experience in Risk
* Management.Exercising and Testin
* g (E&T)Design the and execute the annual Operational Resilience Annual E&T
* Programme.Process findings through to completion with the responsi
* ble owners.Ireland based but able to travel with
* in Ireland.Recognised resilience related or risk cer
tificat
*ion.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally pro*
tected status