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Client:
Excis Compliance Ltd
Location:
Cork, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d5d43eb14fee
Job Views:
4
Posted:
09.05.2025
Expiry Date:
23.06.2025
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Job Description:
Job Description
Job Summary:
Desktop Technician will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides break/fix, fault diagnosis, and resolution. Providing fault analysis to customer’s core operating systems and platforms, as well as supporting and applying desktop fault resolution for the approved applications suite. Ideal candidates should have 2-3 years’ experience in Windows Desktop support.
Responsibilities:
* Provide first/second level contact and problem resolution for customer issues.
* Work with third-party vendors to mediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot XP, Windows 7, 8.1, 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
* Have basic knowledge of Mac operating system to support Apple PC users.
* Install, upgrade, support, and troubleshoot printers, computer hardware.
* Perform general preventive maintenance tasks on computers, laptops, printers.
* Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
* Use diagnostic tools to troubleshoot network connectivity and workstation problems.
* Have broad IT experience with a basic understanding of networks, servers, A/V, smart devices, and telecom. Administer and troubleshoot network connectivity issues, including routers, switches, firewalls, and VPNs.
Requirements
Requirements
* 2+ years of experience in a Desktop Support Technician role or related IT field.
* Excellent verbal and written communication skills, including the ability to communicate technical information to non-technical users.
* Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
* Proven analytical, troubleshooting, and problem-solving skills.
* Proven ability to multi-task, effectively determine priorities, and meet SLAs.
* Excellent relationship-building and internal customer service skills.
* Adaptable and flexible in a fast-changing industry and work environment.
* Willing to work off-hours and weekends when required for projects or emergency support.
* Advanced knowledge of Active Directory, Exchange, and Outlook.
Benefits
Salary and Perks
The salary for a Desktop Support Technician is...
Our hiring process
* A 30-minute call with one of our passionate recruiters to understand your career plan better and answer any questions you may have.
* A 45-minute technical interview with our experts to assess your skills and compatibility.
* Our impressions and your CV are forwarded to our clients for a final review.
* Possibility of an end client interview.
* On average, our process lasts 10 working days and offers usually follow within 48 hours.
Selected candidates are always supported by their direct managers (with no fear of micromanaging).
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