OverviewL2 Service Desk Engineer at Landmark Technologies. We are seeking a skilled Level 2 (L2) Engineer to join our dynamic team at Landmark Technologies, a leading Managed Services Provider (MSP). The ideal candidate will possess expertise in managing and troubleshooting various IT infrastructure components, with a strong focus on Sonicwall Firewalls, Ubiquiti Wifi solutions, Microsoft 365, SharePoint, and Azure services. As an L2 Engineer, you will play a crucial role in ensuring the stability, security, and performance of our clients\' IT environments.ResponsibilitiesSonicwall Firewall Management: Configuration, maintenance, and troubleshooting of Sonicwall firewall appliances; implementation of firewall rules, VPN tunnels, NAT policies, and security services; monitoring firewall logs and responding to security incidents promptly.Ubiquiti Wifi Solutions: Deployment, configuration, and optimization of Ubiquiti Wifi access points and controllers; performing site surveys, RF analysis, and wireless network troubleshooting; ensuring seamless connectivity and high-performance Wifi networks for clients.Microsoft 365 Administration: Managing user accounts, licenses, and permissions within the Microsoft 365 environment; configuring and troubleshooting Exchange Online, SharePoint Online, and OneDrive for Business; implementing security policies, data loss prevention (DLP), and compliance measures.SharePoint Management: Designing, implementing, and customizing SharePoint sites and document libraries; configuring SharePoint permissions, workflows, and metadata; troubleshooting issues related to SharePoint access, performance, and integration.Azure Services: Administration of Azure Active Directory (AAD) including user and group management, conditional access policies, and Azure AD Connect; deployment and management of Azure virtual machines (VMs), storage accounts, and networking resources; monitoring Azure resources for performance, availability, and cost optimization.Client Support and Troubleshooting: Providing Level 2 technical support to clients via phone, email, or ticketing system; investigating and resolving complex IT issues across various technologies within agreed SLA; documenting solutions, troubleshooting steps, and best practices for knowledge sharing.Proactive Maintenance and Monitoring: Conducting regular health checks, performance tuning, and security assessments for client environments; utilizing RMM (Remote Monitoring and Management) tools for proactive monitoring and alerting; identifying potential issues before they escalate and recommending preventive measures.RequirementsBachelor\'s degree in Computer Science, Information Technology, or related field (preferred).3+ years of experience in a similar role, preferably within a Managed Services Provider (MSP) environment.Strong proficiency in configuring and troubleshooting Sonicwall Firewalls, Ubiquiti Wifi solutions, Microsoft 365, SharePoint, and Azure services.Certifications such as Sonicwall Network Security Administrator (SNSA), Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.Excellent communication skills with the ability to effectively interact with clients and team members.Proven problem-solving skills with a proactive and customer-centric approach.Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.Seniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Landmark Technologies by 2xGet notified about new Service Desk Engineer jobs in Dublin, Ireland.
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