Job Title
Defects Officer
Location
Hybrid / Waterford, County Waterford, Ireland
Employment Details
Contract: Permanent, 39 hours per week (Monday - Friday)
Salary Range: €33,766.20 – €42,983.60 (offers typically at beginning to mid‑range of advertised salary, based on skills and experience)
Reporting to: Defects Coordinator
Closing Date: 8th June 2026
Job Purpose
The Defects Officer is responsible for the management, coordination, and budgetary control of delivery of all properties in his/her designated area and maintenance services to all properties and to ensure that properties are sustained in a safe and reasonable manner.
Core Duties and Responsibilities
Provide administrative support related to Defects programs across all new developments under Defects Liability Period (DLP).
Ensure all operations are conducted respectfully and responsibly, complying with relevant legislation, policies, and procedures.
Supervise and manage contractors effectively.
Respond to concerns and complaints of tenants in a positive and courteous manner.
Handle and respond to incoming inquiries regarding residents' properties and reported defects during the DLP.
Assign correct contractors, monitor progress, and liaise with relevant teams to ensure defects are addressed promptly.
Provide a responsive, professional, and customer‑centric approach to defect management, ensuring resident satisfaction.
Assess and triage repair requests, assigning them to appropriate contractors and ensuring prompt follow‑up.
Issue clear instructions to subcontractors and ensure timely completion of work.
Maintain accurate records of reported works, inspections, and status updates; ensure timely closure of defects and monitor subcontractor performance.
Follow up on outstanding works to ensure all repairs are completed to the resident’s satisfaction.
Coordinate with internal teams (Development, Asset, Housing, Customer Contact, IT, Finance) and third‑party vendors to achieve effective defect resolution.
Assist with general office duties: phone calls, filing, other administrative tasks as required.
Identify issues, perform root‑cause analysis, and implement corrective actions to prevent future occurrences.
Work independently, manage time effectively, and remain calm under pressure.
Carry out other ad‑hoc duties as required; hold a full clean driving licence.
Desired Skills and Qualifications
Minimum 2 years of recent related experience, including at least 2 years in a customer service setting dealing with multiple stakeholders.
General understanding of the defects process and terminology.
IT proficiency: Word, Excel, PowerPoint, Teams, Outlook, other Respond logging systems.
Strong customer service skills, with an ability to respond to tenants and stakeholders professionally.
Problem‑solving skills and ability to implement corrective actions.
Legal and Equality
We welcome applicants from all cultures, nationalities, genders, and from individuals who have historically faced social exclusion. We are committed to equal employment and to growing a diverse workforce.
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