Overview
The role of the Delivery Coordinator is to maintain the database of service tasks to a high level of accuracy and schedule deliveries and removals of same and customer requests in a timely and cost-effective manner to ensure a high level of customer satisfaction.
Qualifications
* 1-2 years’ Transport or Logistics and administration experience.
* Good local geographical knowledge of Connaught and surrounding areas
* Must be able to confidently deal with queries and deal with them in a professional manner.
* Good computer literacy (MS Office, Excel, Outlook) Ability to learn new systems quickly.
* Strong organisational skills
Team player with the ability to work in a fast-paced environment
Responsibilities
* Scheduling bin deliveries, bin removals, bin repairs and other bin tasks from our bin management system for the Connaught region.
* Scheduling service rep workloads for current and next day, communicating orders to drivers.
* Monitoring of workflow to ensure completion of requests in a timely fashion.
* Stocktaking to ensure bin stocks are adequate in bin depots.
* Resolving both customer and internal queries.
* Communicating with Sales Dept. to advise on bin delivery/collection times.
* Responsible for following up with customers and drivers to confirm bin service dates and scheduling bin task dates and times.
* Identify and deal with discrepancies.
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