Overview
Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport. These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.
This is a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays).
Salary increase to €32,000 on completion of 12 months continuous service
Based in Dublin Airport, you will work as part of a team with duties including:
* Assisting passengers at the check-in and the bag drop area.
* Reservations and ticketing
* Boarding of flights
* Ensuring all immigration regulations are adhered to
* Provision of passenger assistance, handle customer complaints and other duties as assigned
* Ensure all Ryanair flights are turned around in 25 minutes
This is a shift based role with shifts around the flight schedule.
Requirements
* Unrestricted right to live and work full time in the EU
* Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided.
* Previous experience in a customer facing role is desirable but not required.
* Excellent communication and fluent English language skills (verbal/written)
* Adhere to Ryanair’s Grooming Policy (Hair, Makeup, Tattoos, Piercings, Uniform )
* Work a shift based roster – earliest start time 2.30am / latest finish time 10.30pm
* Salary up to €31,000 (includes performance related bonus)
* Additional skills allowances available
* Fixed roster pattern of 4 days on 2 days off
* Full training and uniform supplied
* Discounted parking at Dublin Airport (subject to availability)
* Staff discounts at The Loop, Dublin Airport
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