Improve patient care outcomes by collaborating with a multidisciplinary engineering team to resolve complex technical issues. As a Commercial Product Support Engineer, you will work on investigating field escalations and complaints, utilizing expertise in systems, maintenance, troubleshooting, and technical problem-solving.
The role involves leading investigations, managing and communicating progress to cross-functional teams, and providing timely resolution of instrument issues through remote or onsite support.
This position requires strong analytical skills, experience with medical device instrumentation, and proficiency in using tools for data analysis to identify system performance issues and establish trends.
Critical skills include:
* Leading investigations and communicating progress to cross-functional teams
* Hands-on experience with medical device instrumentation and troubleshooting
* Data analysis using analytical tools to identify system performance issues
Solid Mechanical Engineering skills are essential, preferably from within the Medical Technology industry. Excellent written, verbal, and communication skills are required to create and present findings to customers and management teams.
You will be self-directing, goal-oriented, and customer-focused, with the ability to prioritize workload accordingly. Collaboration with Field Service teams at customer sites is required to investigate and resolve technical escalations.
A thorough understanding of medical device regulations is necessary. A Bachelor's degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering, or Software) is required, along with 3+ years' relevant experience.