You will work on the phones in a busy healthcare setting.
This role focuses on patients.
You book appointments.
You answer questions.
You stay calm, professional, and helpful all day.
Ask yourself: do you enjoy supporting people directly when they need clarity and reassurance?
What you will do
* Answer patient calls and handle enquiries
* Book and manage patient appointments accurately
* Provide clear information about services and next steps
* Deal with questions and concerns with care and professionalism
* Update patient records and keep systems accurate
* Work closely with the wider team to ensure smooth scheduling
What we need from you
* Experience in healthcare or patient-facing roles is preferred
* Confidence on the phone in a fast-paced environment
* Strong attention to detail when booking appointments
* Clear, friendly communication
* Calm problem-solving when schedules change
* Strong organisation and ability to manage high call volumes
* Comfort using Microsoft Office and learning new systems
Our commitment
* We strive to foster an open and inclusive environment
* We welcome applications from individuals of all backgrounds
* We aim to provide an accessible interview process for every candidate
* If you require additional support or accommodations to attend an interview, please reach out
About us
Medical Optics is a modern ophthalmology practice with clinics in Fairview, Dublin and Bray, Co. Wicklow.
Our experienced team of ophthalmologists and optometrists provides personalised care for every patient.
We use advanced technology including OCT scanning, retinal imaging, and laser treatment equipment.
We also carry out minor procedures on site in a safe, high-standard clinical environment.
We are planning a major expansion, with two new clinic locations opening soon.
This means real career progression for you as the team grows.
Job Types: Full-time, Permanent
Pay: €28,000.00-€32,000.00 per year
Benefits:
* Bike to work scheme
* On-site parking
* Work from home
Experience:
* Patient care: 2 years (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person