Bradys Arva, one of the longest serving Volkswagen retailers in Ireland are currently seeking a Service Advisor to join our team. Our ideal candidate will have excellent customer service skills, with a flair for written and spoken communications and enjoy working in a fast-paced industry. Previous experience in the Motor industry is not a necessity, however, would be an asset. Most important to us is to find a professional who has the drive to provide a high quality of service along with a strong ability to communicate with clients.
MAIN RESPONSIBILITIES
* Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
* Meet and greet all service customers promptly in a professional and courteous manner when they visit the Dealership.
* Inspect customers' vehicles and refer to service history to accurately identify and verify all customers' service needs and to ensure that all customers concerns are correctly captured on the job card.
* Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup.
* Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements. (Up-sell)
* Liaise with the workshop to check on progress of vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.
* Processes all warranty paperwork, ensuring proper documentation and verifies criteria required by factory or distributor.
* Keep up to date with all factories, recalls and announcements.
* Maintain all service and customer records as required by the Manufacturer/warranty provider.
* Ensure systems and procedures are adhered to including ISO
* Achieve all monthly company targets.
* Provide best in class customer service to our dealer network by phone and email.
* Assist with ad hoc duties as and when they arise in a busy environment
THE IDEAL CANDIDATE
* Excellent organizational and administration skills.
* Strong analytical and computer skills, with emphasis on excel, word and outlook
* Previous experience in a Service Department with similar inventory levels, a strong advantage but not essential.
* Good communication skills both verbal and written, with the ability to deal with customer queries and interface/coordinate with other company departments.
* Excellent attention to detail.
* Experience with DMS Autoview / Elsa / alternative systems a strong advantage but not essential.
* Sound knowledge of the industry a strong advantage but not essential to the role.
* Understanding the importance of customer retention through excellent customer relationships.
* Knowledge of Automotive Sector is a strong advantage
* Ability to work well under pressure and to deadlines and to manage the liaison between the workshop and the customer
* A team player with the ability to deliver in line with company deadlines.
* Initiative, self-motivated and have a consistent work methodology.
Working Hours:
Monday to Friday 9am - 6pm
Job Types: Full-time, Permanent
Pay: From €27,999.00 per year
Experience:
* Service Advisor: 1 year (preferred)
Licence/Certification:
* Full Driving Licence (preferred)
Work Location: In person