Macedonia / Poland / Symphony Anywhere / UkraineWhat is the project, and why should you care?Datalex is a market leader in digital commerce for travel retailers. The Datalex Digital Commerce Platform provides airlines with a unique solution that allows them to significantly leverage and increase the range and scale of products and services they can offer to passengers. The platform enables an omni-channel travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative airline retail brands. Datalex’s customers include Lufthansa Group, Air China, JetBlue Airways, Hainan Group, SAS, Swiss International Air Lines, Philippine Airlines, Aer Lingus, Copa Airlines, Brussels Airlines, Air Transat, Air Malta, HP Enterprise Services, and STA Travel. The company is headquartered in Dublin, Ireland, with offices across Europe, the USA, and China. Datalex is a publicly listed company on Euronext Dublin (DLE).You will be an excellent fit for this position if you have:We are seeking a Business Analyst (BA) who is highly technically proficient, an excellent communicator, and has a strong customer orientation. This role is both customer-facing and technical, focusing on delivering and solving customer business requirements.This leadership role involves liaising with the customer business team, building lasting relationships, and translating their requirements into tangible Datalex assets for delivery.The role requires establishing internal relationships with stakeholders such as Sales, Product Management, and Engineering. The candidate should confidently advise project teams and customers on high-level design and product enhancements, with commercial awareness and sound judgment.Additionally, the role involves promoting the Datalex Stellex platform alongside Product Managers and Customer Architects.Required Skills and Experience:Customer-facing experience requiredExcellent leadership and communication skillsAbility to produce high-quality customer-facing documentationSkill in translating high-level business requirements into detailed specificationsCapability to handle multiple priorities in a fast-paced environmentWillingness to travel periodically to Datalex offices and customer sitesSelf-starter with strong problem-solving skills and a drive for improvementExperience operating within multi-location teams, both onsite and remoteKnowledge of the Airline industryExperience in E-Commerce or high transaction volume/cloud solutions (AWS, Azure, GCP)Familiarity with Jira, Confluence, MS Office, Agile methodologies (SCRUM, Kanban)What you’ll be working on:Building strong relationships with customers and internal teamsParticipating in on-site workshops with clientsPromoting the Datalex Stellex platform and its capabilitiesContributing to the customer roadmap collaborativelyDocumenting all business requirements in detailAdvising and leading the implementation team during developmentIdentifying new product enhancements and informing Product ManagementDriving Continuous Improvement activitiesSymphony Solutions is a Cloud and AI-driven IT company headquartered in the Netherlands, with a remote-first approach and a global presence spanning over 20 countries. We provide custom solutions for iGaming, Healthcare, and Airlines, offering full-cycle software development, cloud engineering, data analytics, AI services, digital marketing, and more.Company highlights:15 years on the market7 offices in 6 locationsVirtual office: Symphony AnywhereWhy choose Symphony Solutions?We are Anywhere. Our virtual office discovers talent worldwide, offering a hybrid work model and Workation options.We are experts. Collaborate with top industry leaders in iGaming, Cloud, Agile, and more, focusing on delivering value.We disrupt. We embrace innovation, working on visionary projects that aim to disrupt the market.We are a community. Our team is passionate, dedicated, and values-driven, fostering a supportive environment.We learn. We support professional growth through initiatives like Symphony Academy.We are Agile! We incorporate Agile principles into every aspect of our work and guide clients through Agile transformations.
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