Job Title: Front Office Professional
Description:
We are seeking a highly skilled front office professional to join our team at Sheen Falls Lodge and Ring of Kerry Golf.
Main Responsibilities:
* Punctually attend work with a high standard of personal appearance and uniform.
* To be friendly, patient and courteous with guests always.
* To ensure that all guests are made feel welcome on check in and during their stay.
* To ensure that the office is running smoothly throughout your shift.
* Use initiative while carrying out your duties so that we always provide the best possible product and service to our guests.
* Work as a team member in a fashion that is both supportive and considerate toward your colleagues.
* Ensure that you record what is required to be recorded for all on the daily 'Knowledge Report' which is issued to all departments daily.
* Relay any comments or queries to the Duty Manager and General Manager - to minimise guest complaints and to ensure our guests get the best possible attention and care.
* Be familiar with fire safety regulations and procedures in the hotel.
* Be aware of the security of the hotel always, both in terms of access to the hotel, hotel property and revenue of the hotel.
* Attend to any reasonable requests made by Management.
Requirements:
* 5* previous hotel experience.
* Proven ability to deal with all guest enquiries and needs.
* Accurate billing of guest accounts.
* Efficient handling of all correspondence.
* Maintaining good communication with guests and colleagues and management.
* The efficient check-in and out of all guests.
* The efficient taking of reservations on behalf of the Hotel.
Working Hours:
8 hours per day, 5 days over 7, including weekends and bank holidays.