About the Role Grosvenor Services is a leading provider of professional Facilities Management services with a reputation for excellence and a commitment to delivering sustained results for over 64 years.
Grosvenor operates in Ireland the UK and the USA.
We are dedicated to maintaining clean and safe environments for our clients across various sectors, including commercial and industrial spaces.
We provide cleaning, security, and Mechanical Electrical services.
We are seeking a dynamic and commercially minded Technical Facilities Manager to lead the delivery of all hard and soft services in Dublin City Centre.
This role goes beyond operational excellence - it is a key position responsible for protecting, growing, and enhancing the commercial value of the contract.
We are looking for a leader who combines technical expertise with strong client engagement skills and a natural ability to spot opportunities, improve efficiencies, and support the longterm strategic partnership between Grosvenor and our client.
Key Responsibilities: Operational Excellence Lead all daytoday FM operations, ensuring flawless delivery in line with KPIs and SLAs.
Maintain a highquality workplace environment, coordinating cleaning, maintenance, vendors, front desk and general services.
Support space planning, move management, event coordination, and workplace experience initiatives.
Commercial Contract Growth Act as the primary relationship owner for the contract including P L Management, strengthening client trust and ensuring Grosvenor remains their preferred partner.
Identify opportunities to grow contract scope, propose enhancements, and present valueadding solutions.
Build strong business cases for additional services, upgrades, and project works.
Drive operational efficiencies that improve margin performance while maintaining service excellence.
Track commercial KPIs, analyse trends, and recommend actions to improve commercial outcomes.
Technical Maintenance Management Oversee all PPM, reactive and corrective maintenance activities using the company portal and client CMMS.
Ensure technical issues are resolved efficiently and documented to a high standard.
Maintain asset performance, operational readiness, and technical compliance.
Compliance Safety Own all quality, environmental and health safety responsibilities.
Ensure full compliance with statutory requirements, audits, SOPs, and inspection standards.
Keep H S documentation, training records, and compliance logs fully updated.
Contractor Vendor Management Manage specialist contractors to ensure safe, efficient and highquality delivery.
Maintain contractor documentation, onboarding, and performance monitoring.
Leadership People Development Lead and develop the onsite FM team, ensuring high engagement and professional growth.
Conduct performance reviews, support training, and manage HR processes.
Oversee rosters, staffing coverage and workload allocation.
Reporting Performance Insight Produce concise and accurate monthly commercial and operational reports.
Track key metrics and dashboards, highlighting trends and opportunities for optimisation.
Present improvement plans and commercial insights to both Grosvenor and the client.
Projects Innovation Manage project works from concept to completion, ensuring they meet budget, timeline and quality targets.
Introduce new ideas, technologies, and process improvements that enhance workplace experience and operational performance.
Incident Escalation Respond to critical incidents and emergencies .
Experience Qualifications Essential 5+ years' experience in FM leadership with exposure to commercial, clientfacing environments.
Strong knowledge of both hard and soft building services.
Proven ability to build client relationships and grow accounts.
Excellent communication skills, IT proficiency, and organisational ability.
Proactive, commercially aware, and confident in presenting ideas and solutions.
Desirable Technical skills on CAFM/CMMS systems IOSH or equivalent safety certification.
Understanding of ISO standards *****, *****, *****, *****).
What We're Looking For A commercially focused FM professional who brings energy, ownership and a partnership mindset.
Someone who understands the importance of operational excellence but is equally driven by opportunities to develop the contract, add value for the client, and support the growth of Grosvenor's business.
If this role sounds like you then we would love to hear from you.