As a Senior Business Analyst, you will be instrumental in driving the Workforce Management Transformation Project.
* The ideal candidate should have at least 8 years of experience in business analysis with expertise in Genesys Contact Centre
* A strong background in using CRM/WFM tools would be advantageous
* You must have worked on multi-jurisdictional change projects before and possess an ambitious mindset to deliver results
Required Skills & Qualifications:
1. Business Analysis Expertise
2. CMS Integration Knowledge
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