Join a growing team where people come first and excellence follows.
Phasor, one of Irelands leading boutique Facilities Management providers, is seeking an
Account Manager
to join our expanding
Property Management Helpdesk
. With over 20 years in business, weve grown from a one-person operation to a trusted team of 35+ professionals delivering high-quality, customer-focused FM solutions across Ireland.
Were proud of our
family-first culture
, our
can-do attitude
, and our unwavering
commitment to service excellence
. If youre an experienced, proactive professional who thrives in a fast-paced, people-centered environment wed love to hear from you.
*About The Role
As a Customer Service
Account Manager*
, youll be a key point of contact for our clients ensuring that maintenance issues are managed smoothly, relationships are nurtured, and objectives are achieved with precision and care.
Youll work closely with our Helpdesk and wider Phasor teams to deliver exceptional service and support our clients needs in a dynamic and rewarding environment.
*Key Responsibilities*
* Manage and nurture key client relationships, acting as their primary point of contact.
* Oversee and coordinate day-to-day reactive maintenance issues across client sites.
* Ensure all reports are delivered with accuracy, timeliness, and attention to detail.
* Collaborate with other Phasor departments to support seamless service delivery.
* Maintain strong communication with clients and internal teams, ensuring expectations are exceeded.
*Skills, Experience & Attributes*
* Minimum 5 years experience in administration within the services or property management industry.
* Proven experience leading or coordinating a team of field technicians.
* Highly organised, proactive, and able to manage multiple priorities effectively.
* Strong IT proficiency experience with JobLogic or similar job management software is an advantage.
* Exceptional communication, negotiation, and relationship management skills.
* Excellent attention to detail with strong written and numerical ability.
* A team player with integrity, professionalism, and a positive attitude.
* Fluent in spoken and written English.
Why Join Phasor?
At Phasor, we believe
happy staff make happy customers
. We value initiative, collaboration, and personal growth. Joining us means:
* Working in a supportive, close-knit team where your contribution truly matters.
* Ongoing training and career development opportunities.
* A busy, friendly environment where excellence is recognised and rewarded.
* A company culture built on honesty, respect, and getting the job done right.
*Benefits*
* Competitive salary
* Annual bonus
* Paid holidays
* Ongoing professional development and training
* Opportunities for career progression
*How To Apply*
If youre a motivated problem solver with a passion for customer service and team success, wed love to hear from you.
Apply today and grow your career with Phasor where people and service come first.
*Skills:*
Customer Focussed, Organised, Team Player
*Benefits:*
Mobile Phone Paid Holidays Pension Fund Performance Bonus