Operational Excellence Manager
We are seeking a skilled Operational Excellence Manager to join our team. This role will be responsible for delivering operational, commercial and service excellence across a defined set of contracts.
About the Role:
* Responsible for the delivery of operational, commercial and service excellence across a defined set of contracts.
* From contract award, placing ERIKS in the best position to succeed, working in collaboration with the new business, operational excellence and implementation teams.
* Responsible for ensuring each On Site is operating to the ERIKS standard and audited through the relevant procedures.
Key Responsibilities:
* Delivering the Auditing Action Plan for each On Site Location (as created by the Operational Excellence Lead) and sharing monthly updates with the customer as part of the Monthly Service Review.
* Managing On Site Stakeholders through KPI attendance, regular Customer interactions and Auditing Pulse Survey Completion.
* Driving regionally lead Employee Engagement messages and initiatives.
* Commercial responsibility for budget management and leadership of Workstream Initiatives to support revenue generation.
* Primary point of contact for issue escalation outside of On Site Risk prevention management via oversight of team and contract performance.
What We Offer:
* A competitive salary and benefits package designed to support your career, wellbeing and life beyond work.
* 25 days annual leave + bank holidays.
* Option to buy up to 5 extra days.
* 1 paid wellbeing day per year.
Join Our Team:
We believe diverse perspectives help us build better solutions, together. If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you'll find your place with us.