OverviewDeskside Support Engineer role at Bluecube Technology Solutions - An Ekco Company. This position is based in Dublin - Ekco and involves onsite desk-side support for a key client and hybrid support for a specific application.Founded in 2016 Ekco is a fast-growing cloud solutions provider in Europe, with over 1000 colleagues across the UK, Ireland, Benelux, South Africa and Malaysia. Ekco is a leading IT service provider delivering cloud maturity and transformation for clients.Key ResponsibilitiesProvide on-site and remote support to end-users, resolving hardware and software issues for desktops, laptops, printers and mobile devices.Troubleshoot and diagnose hardware and software problems; escalate to higher-level support when necessary.Assist with user account setup, password resets and permissions management in Active Directory and other systems as required.Record, track and document the service desk process, including decisions and actions from issue to final resolution.Assist with IT onboarding and offboarding processes, including equipment setup and ensuring proper system access.Achieve service targets and adhere to customer SLAs.Provide friendly, professional assistance to end-users to maintain high customer satisfaction.Collaborate with the Service Desk and other teams in a “One Team” approach to service delivery.Manage workload effectively to ensure timely resolution and clear communications with end-users for incidents and service requests.Work with other support teams to resolve complex technical issues and maintain accurate documentation of incidents and resolutions.Ensure work adheres to best practices and industry standards and stay up-to-date with technology trends through ongoing training.Key Requirements3rd Level IT-related degree desirable2+ years of experience in a similar roleIndustry certifications – Azure, Office365; A+ and Network+ desirableStrong knowledge of Microsoft Azure, Office 365 and Windows Server desirableUnderstanding of ITIL frameworkExperience in adhering to KPIsExcellent communication skills with the ability to support clients remotelyBenefitsTime off – 25 days leave + public holidaysOne additional birthday leave day per yearCompany Pension Scheme (employer contribution 5%) + flexible salary sacrificeEmployee Assistance Programme (EAP) for mental health, wellbeing and general adviceEkcOlympics – global activity for funUnlimited Pluralsight learning platform accessOpportunities to grow with responsibilities and potential international progressionWhy EkcoMicrosoft’s 2023 Rising Star Security Partner of the yearVMware & Veeam top partner statusRanked as 4th fastest growing technology company in Deloitte Fast50Commitment to diversity, equality, inclusion and belongingInternal mobility and opportunities for progressionFlexible working with a family-friendly focusJob DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT Services and IT ConsultingLocationsDublin - Ekco
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