Title: Call Centre Executive Location: Dublin 9 Terms: Full-Time, Permanent, Office-Based Package: €35,000 - €40,000 Ideal Candidate: Either those who have customer service experience within the logistics and supply chain industry or those with 3+ years of experience in a call centre position A leading international organisation providing specialist services to a wide range of clients. The company is recognised for delivering professional, tailored solutions in logistics and related operations across multiple regions. We are seeking a Call Centre Executive to join our EMEA-focused team. This position involves direct customer interaction, shipment tracking, and operational support across both domestic and international operations. Key Responsibilities Handle incoming and outgoing calls, emails, and web-based queries from clients and partners in a professional and timely manner. Track shipments from collection through to delivery, providing regular updates and proactively resolving issues. Record and maintain accurate data, ensuring internal systems are kept up to date. Support clients with queries on documentation, customs, and compliance requirements (training will be provided). Escalate complex cases to the Call Centre Manager or relevant team when required. Collaborate with colleagues and other departments to ensure smooth operations. Provide multilingual support where possible to enhance customer experience across EMEA. Contribute to team performance targets by consistently meeting service standards. Support continuous improvement initiatives by providing feedback and suggesting solutions to recurring issues. General Requirements Previous experience in a customer service, call centre, or logistics support role is preferred. Strong communication skills (verbal and written) with a professional telephone manner. Excellent attention to detail and ability to work with accuracy under pressure. Strong problem-solving skills with the ability to remain calm in challenging situations. Ability to work effectively in a fast-paced, team-oriented environment. Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable with internal systems/CRMs. Multilingual skills are an advantage due to the regional scope of the role. Flexibility to work occasional hours outside of standard shifts, depending on business needs. For a confidential discussion on this or any other current opportunity, please contact Nathan Browne Skills: Call centre Customer Service Logistics