Location: Tullamore, County Offaly, Ireland
Company: Bitrecruit
Client / Employer: Occupop
Posted: 20.05.2026
Responsibilities
Manage multiple inbound telephone calls from patients, make appointments, and answer general questions and inquiries.
Use computer systems to refer to existing patient information or set up new patients in the booking software, ensuring all relevant data is captured initially on each call and that a patient is called back if the line drops.
Receive updates from practice managers on new campaigns and improve data capture (e.g., “How did you hear about us?”) when marketing campaigns run.
Manage various lists of outbound calls to reactivate patients.
Ensure all appointments are phoned and confirmed in line with clinic protocols.
Ensure no gaps are in the schedule and call patients to offer an earlier appointment to maintain a full diary.
Report on all no‑shows and cancellations daily by email to the operations manager.
Follow up with patients who are no‑shows and may call patients to ask if they were satisfied with the service received.
Maintain a general filing system and file appropriate correspondence electronically or manually.
Work toward maintaining a high attendance conversion rate within the clinics.
Ensure deposits are paid for all appointments in the schedule at booking.
Secure patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential.
Perform other general administrative tasks as directed by the operations manager.
Qualifications
Flexibility is essential; shift work is required.
Exceptional attention to detail.
Experience in a busy call centre/reception environment is a plus.
Demonstrated initiative and strong organisational skills.
Exceptional interpersonal communication skills with a positive phone manner.
Strong written and verbal communication skills.
Experience with healthcare scheduling software.
Strong knowledge using a multi‑line phone system.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Ability to work well as part of a team.
Discretion and judgement when dealing with confidential information or issues.
Work Hours
Full‑time and part‑time positions (part‑time Monday‑Friday). Candidates must be open to working flexible shifts across seven days: 8 am‑8 pm mid‑week and 8 am‑6 pm weekend shifts where required.
Offer
Opportunity to be part of a friendly and cooperative team that fully encourages and supports career progression.
Benefits
A competitive salary.
A higher Sunday rate.
Dentally software training and access to other platforms.
Paid overtime.
Flexible working shifts.
Clinical support & guidance.
Room for development.
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