**Privacy Preference Center:**Customer Service Administrator page is loaded## Customer Service Administratorremote type: Onsitelocations: Dublin,Irelandtime type: Full timeposted on: Posted Todayjob requisition id: JR******## **About the role:**## ## To act as first contact point for customer service, process customer orders and re-orders according to quality standards and targets.
Evaluate and identify opportunities to drive process improvements continuously.
Complete relevant reporting and admin tasks.
## **Responsibilities*** ## Serve as the primary point of contact for internal stakeholders, supporting sales and operational teams with account-related queries and order management.
* ## Manage order processing workflows, ensuring accuracy in pricing, margins, and product availability.
* ## Collaborate closely with sales and finance teams to support commercial decision-making and ensure alignment on pricing strategies and margin targets.
* ## Provide detailed product and pricing information to support quotations and contract negotiations.
* ## Use SAP (or other ERP systems) to process orders, track inventory, and update account information accurately.
* ## Assist in resolving discrepancies related to billing, pricing, and deliveries, escalating issues as needed.
* ## Maintain up-to-date records of customer and sales activity, ensuring data integrity across relevant systems.
* ## Support the commercial team by preparing reports on sales performance, pricing trends, and margin analysis.
* ## Develop a strong understanding of the market, competitor pricing, and industry trends to support informed business decisions.
## ## **Qualifications and Experience*** ## Extensive experience in customer service, sales support, or commercial administration roles.
* ## Experience working with ERP systems, with SAP experience considered a strong advantage.
* ## Proven ability to work in a fast-paced, dynamic commercial environment.
* ## Strong understanding of pricing, margins, and basic financial principles related to sales and profitability.
* ## Previous exposure to sales processes is beneficial.
* ## Familiarity with the chemical storage and distribution industry is a plus.
## Brenntag TA TeamBrenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.
We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients.
Therefore, our clients and partners can count on us for global reach combined with local agility and execution.As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together.
We engage our employees in the company's mission for collective success, by building long-term stability and safety through trust and clarity across the organization.
We believe in empowering our employees to reach their full potential and shape the future.For more information, please visit
#J-*****-Ljbffr