Overview
SMBC is seeking a Production Support Specialist who has a strong passion for Regulatory Reporting Technology and is interested in building a career at a fast growing and reputable Bank. The Production Support Specialist will gather business requirements from various product stakeholders and lead the development planning of assigned technical products. They will be given opportunities to participate in market and technical research and analysis to inform the feature set and performance requirements. This role will report to the Director of Risk & Regulatory Reporting Application.
Responsibilities
* Engage in production support as L1/L2 and ensure that automated batch processes meet SLAs.
* Address production requests/queries in a timely manner and communicate effectively to Controllers/Users.
* Investigate and resolve incidents, ensuring minimal impact to business operations.
* Daily TWS batch monitoring and escalate to upstream systems based on delays; communicate with respective stakeholders.
* Understand issues from logs, run SQL queries, and debug at a granular level.
* Coordinate with Users and L3 support on day-to-day issues.
* Document support issues and provide status updates on daily scrum calls.
* Knowledge of Axiom Controller View, Azure Data Factory, and Databricks jobs.
* Knowledge of Microsoft PowerBI; troubleshoot reports, DAX, and PowerQuery.
* Axiom code migration and validation of reports in UAT/Prod.
* Regulation reporting code migration and involvement in regression testing processes.
* Follow incident management process flows and close issues in a timely manner.
* Strong SQL and PL/SQL programming skills.
* Hands-on experience with SQL scripting, AXIOM Controller View, UNIX, and Shell Scripting.
* Excellent interpersonal and communication skills; able to interact with people at all levels.
* Experience working with geographically distributed and culturally diverse teams, including interaction with clients and team members.
Qualifications And Skills
* 3–5 years of experience in IT, preferably in banking or financial services.
* Strong knowledge of job scheduling tools like TWS.
* Experience with SQL, Unix/Linux commands, and scripting (Shell, Python, etc.).
* Experience with IBM ETL DataStage, Denodo, Oracle SQL Developer, SQL Server Management Studio and JIRA.
* Understanding of incident, problem, and change management processes (ITIL framework).
* Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical audiences.
* Strong documentation and reporting abilities.
* Self-motivated and disciplined approach to learning and work.
* Ability to work in a team environment and demonstrate leadership when needed.
* Strong sense of personal accountability and ability to prioritize multiple tasks and goals.
Additional Requirements
SMBC’s employees participate in a hybrid workforce model that provides the option to work from home and from an SMBC office. Candidates must live within a reasonable commuting distance of their office location. Specific hybrid work schedules will be discussed during the interview process. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable laws. If you need an accommodation during the application process, please contact accommodations@smbcgroup.com.
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